Purchase and return policy

ORDERS

MODIFICATION OF THE INFORMATION ON OUR WEBSITE

The dates of offers, prices or availability of items offered on our website are subject to change without notice. Once your order has been processed, you will receive an order confirmation indicating the date it was received, the availability and the price of each item ordered. From time to time, we may need to cancel an order placed on our website if, for example, the items ordered cannot be shipped due to an unforeseen event.

While we will do our best to meet your needs to the extent possible, we reserve the right to revise an inaccurate item price or description and to cancel or decline an item order with a price or description. inaccurate. These corrections may be made after the order has been accepted.

SALES TAX

In Canada, GoCheapGo levies sales tax on products ordered through this website. The sales tax rate that will apply to an order depends on the delivery address of the order.

To find out the applicable taxes in each Canadian province and territory, please refer to the table below.

Table of applicable taxes in Canada
Province or territory GST TVP HST
Alberta 5%    
British Columbia 5%    
Manitoba 5%    
New Brunswick     15%
Newfoundland and Labrador     15%
Nova Scotia     15%
Ontario     13%
Prince Edward Island     15%
Québec 5% 9.975%  
Saskatchewan 5%    
Northwest Territories 5%    
Nunavut 5%    
Yukon 5%    

Sales taxes do not apply on orders shipped to the United States.

FAST DELIVERY

We deliver to all regions of Canada. We offer different delivery methods, depending on the items you purchase from www.gocheapgo.com and where those items will be delivered. During the checkout process, you will be asked to choose a delivery method for your items. In the event that the delivery method is different The delivery costs are calculated according to the delivery method chosen, the weight, the size and the destination address of the order. The total shipping costs will be calculated and displayed during the payment process, before the order is concluded. All shipping costs displayed on Gocheapgo are in Canadian dollars.

Delivery is handled by Purolator, which delivers all of our products. If no one is present at the time of delivery, the delivered packages will be left at the door.

DELIVERY IN QUEBEC AND CANADA:

Standard delivery free on all orders of $ 75 and over. A delivery charge of $ 8 applies to orders under $ 74.99. 
* The purchase amount used to establish the delivery costs corresponds to the amount before taxes and after all discounts and promotions. We only ship to addresses located in Canada.

Quick delivery8$ for all orders of 75$ and more. $ 8 delivery charge applies to orders under $ 74.99 (for a total of $ 16). * The purchase amount used to establish the delivery costs corresponds to the amount before taxes and after all discounts and promotions. We only ship to addresses located in Canada.

DELIVERY METHODS AVAILABLE:

    • STANDARD DELIVERY

      The delivery time for orders is 5-8 working days after the order has left the warehouse. Please note that delivery to some rural or remote areas may cause additional delivery times.

    • FAST DELIVERY

      The delivery time for orders is 1 to 2 working days once the order leaves the warehouse. Please note that delivery to some rural or remote areas may cause additional delivery times.

NOTE: Our working days are Monday to Friday, with the exception of public holidays.

DELIVERY TO MULTIPLE ADDRESSES

An order can only be sent to one address. If you want to ship part of your order to another address, you must place another order.

RETURN POLICY

The time allowed to make a return request online is 10 days from the date of receipt of the goods. If this time has elapsed, please contact a customer service representative at 1-888-918-4112.

For hygienic reasons, underwear, swimsuits and socks cannot be exchanged or refunded. Gocheapgo is not responsible for the loss or theft of gift cards. Gift cards are non-refundable. Shipping charges are non-refundable unless the return of the item is justified due to the delivery of the wrong item or size, or the delivery of a damaged or defective item. Return costs are free, return labels can be found in the shipping packages.

The fastest and easiest option for you: 

OUR LOCATION

  1. If the return takes place within 10 days of the date of receipt, Gocheapgo will reimburse by the same method of payment initially used any merchandise which has not been worn or damaged and which bears the price tag. You will receive a refund within 5 days of receiving the returned items.

    The postage stamp of the return package will be considered the date of the return. In the case of a return of a gift, the packing slip is required at all times.

    1. Return the unworn and unused item to its original packaging.
    2. Write the reason for the return on the packing slip and attach the lower part of the slip to your return package. Keep the top portion of the slip for your records. If you cannot attach the packing slip, attach a printed copy of your order confirmation email instead.
    3. Before sending your return package, please remove all labels from the packaging and affix the return label.
    4. Use the prepaid bordeau that is in the packaging of your parcel.
    5. All packages must be returned to the following address (unless otherwise specified on your packing slip): 
      Gocheapgo
      Att: Returns Department 
      1937 le Chatelier, Laval, Qc
      H7L 5B3